Contact/shipping
General inquiries
kathy@suetables.com
Wholesale/corporate inquiries
sue@suetables.com
Product information
Each silver item (with the exception of SickKids holiday ornaments) is hand stamped one letter at a time. Hand stamping is an art. Depending on the words and number of letters, the look of the piece will vary slightly from the picture shown and stamping may be uneven. This is what makes each Suetables piece special, unique and full of character.
Delivery
Please allow about 1-3 weeks for delivery of Suetables orders. SickKids items will be delivered within 1-2 weeks. Allow more time for orders out of country.
SHIPPING CHARGES
Within Toronto: $9.16
Outside Toronto: $13.21
Orders over $300 - FREE
Duties & Taxes information
Foreign customers will not have Canadian sales tax added to their order, however they will be responsible for all import duties and taxes levied by their respective countries.
U.S. customers will not have Canadian sales tax added to their order.
Goods will be shipped duty-free under the North American Free Trade Agreement, however customers are responsible for their own local sales tax, if applicable.
Duties & Taxes - within Canada:
Canadian customers will have 5% GST added to their order.
Ontario customers will have 8% PST added to their order.
Customers from all other provinces are responsible for their own local sales tax, if applicable.
Returns
Due to the hand-made, personalized nature of this product, Suetables does not accept returns. Minor variations in surface texture and letter/number line up are part of hand stamping design and are not considered flaws. If there is a product defect, Suetables will replace the item. Contact Suetables within sixteen (16) days of receiving the purchased item if your product has a defect.
Items must be sent back to Suetables via an insured method such as FedEx or UPS with a tracking number. The customer is responsible for the original and return shipping charges on all returns and exchanges. We do not accept any returns via COD. All purchases of sale and clearance items are FINAL.
Product Care
Sterling silver does tarnish. Over time, sterling silver develops a tarnish which often results in an appreciated antique look.
When cared for properly, your sterling silver will last a lifetime. Simply wearing your sterling silver jewelry helps prevent, or at least slow, the oxidation process. To minimize scratches and tarnishing, silver jewelry can be stored in cloth pouches, small zip lock bags, or in separate compartments in your jewelry box.
We recommend that you clean the piece with a polishing cloth or with fine jewelry cleaner. It is also acceptable to clean silver with a paste made with baking soda and a little warm water, using a soft toothbrush to clean stones. Some commercial cleaners can damage certain gemstones, so be sure to read the instructions for your cleaner carefully.
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