PRODUCT INFORMATION

Each silver item (with the exception of SickKids holiday ornaments) is hand stamped one letter at a time. Hand stamping is an art. Depending on the words and number of letters, the look of the piece will vary slightly from the picture shown and stamping may be uneven. This is what makes each Suetables piece special, unique and full of character. Sterling silver does not like water of any kind. Please do not shower, swim or bathe in water wearing your jewelry. A whirlpool will ruin it - potentially forever.

DELIVERY INFORMATION

SHIPPING INFORMATION

• Within Ontario and Quebec: $10.00
• Rest of the Canada/USA: $14.00
• Retail online orders over $300 - FREE

DUTIES & TAX INFORMATION

Foreign customers will not have Canadian sales tax added to their order, however they will be responsible for all import duties and taxes levied by their respective countries.

U.S. customers will not have Canadian sales tax added to their order.

Goods will be shipped duty-free under the North American Free Trade Agreement, however customers are responsible for their own local sales tax, if applicable.

Duties & Taxes - within Canada:

Canadian customers will have 13% HST added to their order.Customers from all other provinces are responsible for their own local sales tax, if applicable.

RETURNS

Due to the hand-made, personalized nature of this product, Suetables does not accept returns. Minor variations in surface texture and letter/number line up are part of hand stamping design and are not considered flaws.

If there is a product defect, Suetables will replace the item. Contact Suetables within sixteen (16) days of receiving the purchased item if your product has a defect.

Items must be sent back to Suetables via an insured method such as Canada Post, FedEx or UPS with a tracking number. The customer is responsible for the original and return shipping charges on all returns and exchanges.

We do not accept any returns via COD.

All purchases of sale and clearance items are final.

PRODUCT CARE

Sterling silver does tarnish. Over time, sterling silver develops a tarnish which often results in an appreciated antique look. Also, when charms are ordered in a group, they will rub against each other creating a slight shadow effect.

When cared for properly, your sterling silver will last a lifetime. Simply wearing your sterling silver jewelry helps prevent, or at least slow, the oxidation process. To minimize scratches and tarnishing, silver jewelry can be stored in cloth pouches, small ‘zip lock’ bags, or in separate compartments in your jewelry box.

We recommend that you clean the piece with a polishing cloth http://www.suetables.com/ca/shop/special-items/jewelry-polishing-cloth or with fine jewelry cleaner. Some commercial cleaners can damage certain gemstones, so be sure to read the instructions for your cleaner carefully. The following, environmentally friendly method, works beautifully for items with no stones in them.

Aluminum Foil, baking soda and salt: Place a sheet of aluminum foil in the bottom of a pan, add 2-3 inches of water, 1 tsp of baking soda, 1 tsp table salt, and bring to a boil. Add silver pieces, boil 2-3 minutes making sure water covers the silver. Remove silver, rinse, dry and buff with a soft cloth. This method cleans the design and crevices of silver pieces.